Average Reviews:
(More customer reviews)For some reason Capresso has decided to make all of their all-in-one grinder / brewers with the burr grinders locked away inside where they can not be cleaned, inspected and replaced when needed.
We own a different Capresso CoffeeTeam Grinder / Brewer that uses the same burr set up and finally found all of the hidden screws to remove to allow thorough cleaning of the grinder. The hardest part is figuring out how to dismantle their puzzle. Unfortunately Capresso has also decided to refuse to sell parts for the machine, except for items such as lids and carafes.
Recently our coffee seemed weak. I had just totally cleaned both burrs and everything was as clean as new. I found the problem to be dull burrs which slowed down the grind speed producing less coffee grounds and thus weak coffee. I replaced the burrs with a set from our Capresso 560 grinder and now we've got full strength coffee again.
The problem I now face is that Capresso REFUSES to sell the lower burr, the one that is the dullest. They consider this an internal part. I now have a useless $80 grinder that I sacrificed to save a $300 coffee maker.
I have called Capresso several times trying to find a way to buy a complete burr set and was appalled by the attitude, arrogance and rudeness of the people on the phone that got incensed when I did not happily accept their answer "We do not sell internal parts." They were not helpful at all and worse yet, did not seem to care. I don't think they do, at least not the people I could get in contact with.
We like out CoffeeTeam better than we like the company.
Capresso, very disappointing to deal with.
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Product Description:
The Capresso CoffeeTeam GS is a fully programmable 10-Cup Coffee Maker/Conical Burr Grinder Combination. Professional, solid-steel conical burrs have 5 grinder settings from coarse to fine for adjustable coffee strength. The slow burr grinding imparts minimal heat, preserving more aroma and flavor. There is a 6-ounce capacity bean container and a see-through window that allows you to check that ground coffee flows smoothly into the filter holder. There is a detachable see-through cover for easy cleaning of the grinder channel. The Digital Control Panel has an easy to read illuminated LCD display, Programmable Clock/Timer, 5 programmable brew amounts for 2-10 cups, and 3 programmable coffee strength settings; mild, medium and strong. There are 2 Mode settings: Grind/Brew - for grinding programmed amount of whole beans directly into the Gold Tone Filter, then automatically starts the brew process and Brew - push the filter release button to open the swing out filter holder, add ground coffee without using the grinder. Charcoal water filtration removes up to 82% of chlorine and other impurities from tap water. The filter holder and one charcoal filter are included. Features: 2-hour safety shut-off, Drip Stop and Stop-and-Serve. Nonstick coated warming plate. 900 watts, 200-degree brew temperature. Black with stainless steel accents.
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