Average Reviews:
(More customer reviews)We bought this machine from Williams-Sonoma and liked it so much that we stuck with the coffee through four separate units, each of which failed within three weeks for a different reason.My wife and I each drink 2-3 shots of espresso per day, for a total of 6-8 cycles of the machine (including self rinsing): this is within their warranty rate of 10 cycles per day.We use non-greasy beans and reverse-osmosis water, both of which are recommended by the manufacturer.At first I thought we just got unlucky -- every factory makes a few lemons -- but after four machines and four independent failure modes I'm convinced they're just poorly built.
For coffee : 4-5 stars.When they work, these machines are just adjustable enough for us - you can adjust the grind, the water temperature, and the water volume independently to "sight in" your ideal shot.For reliability: -4 stars.I would give this product just a single star, but the titanium fronted one comes with a terrific milk-frothing assembly that makes great, silky foam every time.That alone is worth a second star.
Machine #1: worked for three weeks, then mysteriously failed with an error code "DE" on the screen.Krups support was baffled.
Machine #2: worked for 1.5 weeks, then the burr grinder broke - motor would turn but wouldn't grind coffee.
Machine #3: DOA - on initial plug-in, entered an infinite loop of "calibrating machine" cycles.(I think an internal sensor was jammed).
Machine #4: worked for 3 weeks, then mysteriously started spewing acrid, electrical-insulator smoke.
I suggest a Delonghi Magnifica - they can be found for under $1k and are actually designed to be maintainable - or a semi-auto with built-in burr grinder (Breville makes one).
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Product Description:
Brew cafe-quality coffee drinks right at home with this easy-to-use fully automatic espresso machine. Simply add water and espresso beans, select the type of beverage and amount desired, and press the button--it takes care of the rest. The appliance grinds, brews, and tamps, then dispenses used grounds into a collection container. An oversized digital display and intuitive controls make it effortless to scroll through the on-screen menu and to follow detailed instructions for everything from set-up to brewing perfect espresso. In addition, the unit's commercial-quality built-in conical burr grinder holds up to 28 ounces of whole beans and comes calibrated to three optimal grind levels. Use the pre-ground bypass doser for pre-ground decaffeinated or flavored coffee--a handy feature when entertaining.
For added convenience, the espresso machine's innovative design combines the thermoblock brewing system and hydraulic jack into a single piece, which means an overall smaller build that takes up less space on the countertop. In fact, it's 30- to 50-percent smaller than most fully automatics available. The completely redesigned thermoblock comes cast in aluminum with stainless-steel tubing for precise control of the water and temperature and optimal heat transfer while reducing scaling and build-up of mineral deposits. Other highlights include a 64-ounce water tank, hot water on demand, and a steam function for cappuccinos and lattes. The 1450-watt espresso machine measures 12-1/2 by 9-1/2 by 14-1/4 inches and carries a one-year warranty.
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