Average Reviews:
(More customer reviews)Over 3 months ago in early January, 2009, I ordered a replacement carafe for the "free" coffee maker they sent me. The wrong one was sent. I called and was assured they would send me a return address label. After a month, I called again and was told the same thing. The third time I asked for a supervisor and was told it would be handled. The forth time, I threatened to put up a youtube video and promised results. This was Andy employee number 643113 on April 2. Still nothing in the mail. On April 20 I called again and was told that my credit card had been refunded, but to get the proper carafe I had to re-order and be charged. I said, "You have got to be kidding. After 3 months of hell?" I still have not heard from them, nor do I expect to. I am stuck with the wrong carafe cluttering my house. I sent this review to Gevalia and they simply repeated their new song: your account was refunded to get the correct carafe, re-order. Fat chance!
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Product Description:
Gevalia 12-Cup SS CoffeemakerPut this high-tech coffeemaker on your counter and enjoy its beauty as well as its brewing. Designed with the latest features, including a 12-cup glass carafe, 24-hour programmable clock/timer, Pause 'N Serve feature, 2-hour auto shut-off, water level indicator, lift-out basket and warming plate. Stainless with black. 11"W x 16 1/2"H. 1 Year Warranty Included
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