Average Reviews:
(More customer reviews)I bought this device last summer.Being skeptical, I really read into it and reluctantly decided to give it a shot.I have followed the instructions to the "T" and always kept my water chemistry in the recommended range per the manufacturers instructions.I also followed the recommended cleaning and maintenance per their instructions.It worked great last summer, BUT not this summer.
I never plugged the unit up until I had all of the water chemistry to their standards, which took a while this year.When I plugged the unit in, it began to bubble, as it should, so I thought everything was okay.It never created enough chlorine this year, even though I had it running 24 hours a day.It finally stopped working all together about half-way through the summer.Upon my inspection of the device, I found the transformer that powers the device had melted its housing!
I called the manufacturer and they told me to send it in so that they could look at it and see what was wrong with it.Two weeks after returning it to them (my cost) I got notice from them that the device was supposedly caked up with a bunch of calcium.They told me that because it broke due to my failure to maintain it correctly that I would have to pay $100 to get it replaced by them!I told them that it wasn't that way when I put it in the box because you could see the platinum plates clearly (I would have cleaned it first if it would have been caked up, but it wasn't).They told me that I was wrong, that it was caked up inside, but you can easily see right through the device and I KNOW it wasn't like that!I told them that I had always maintained it like they said to and that I had just cleaned it about two weeks before I figured out that it had stopped working.She then changed her story to say that the ONLY reason that their transformers melt like that is because they weren't maintained correctly.She would not even admit that there was the possibility that the transformer could have just messed up on its own.
I tried to get them to replace it under their warranty, but they refused to stating that it was all my fault!I finally just told them to send it back to me the way it was so that I could try to get it replaced by the credit card company that I bought it with and they said that they would gladly send it back to me, but that I had to pay $15 to have them ship it back to me!So not only did they call me a liar about maintaining it and not stand behind their warranty, but they expect me to pay to ship the broken unit twice!
This device did do what it was supposed to, and I was actually a big proponent of it.I even recommended it to several people, but I would not recommend this item at all now knowing what type of people are running the company.
BUYER BEWARE!BUYER BEWARE!BUYER BEWARE!BUYER BEWARE!BUYER BEWARE!
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Product Description:
CHLOREASE SALTWATER CHLORINATOR - CL01- ChlorEase Saltwater Chlorinator for Above-ground Pools Features:Produces Chlorine Right in the Pool - Automatically and ContinuouslyAutomates Your Pool - No Need to Add ChlorineCan be Used with all Chemicals used in Chlorine-Maintained PoolsCord has Windable Spool for easy Cleaning and WinterizationAffordably Priced for the Above-ground Pool Owner Treats Above-ground Pools up to 18,000 Gallons Easily Installs on New or Existing Pools - No Plumbing RequiredHeavy DutyHigh-Efficiency CellUses and 110V GFI-Protected OutletSwimmers love the soft water feelBetter for skin, hair, and eyes than regular chlorine1 year Limited WarrantyETL Listed to UL 1081
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